All Focusrite products are built to the highest standards and should provide reliable performance for many years, subject to reasonable care, use, transportation and storage.
Many of the products returned under warranty are found not to exhibit any fault. To avoid unnecessary inconvenience to you in terms of returning the product please contact Focusrite support.
If a Manufacturing Defect becomes evident in a product within 36 months from the date of the original purchase, Focusrite will ensure that the product is repaired or replaced free of charge.
A Manufacturing Defect is defined as a defect in the performance of the product as described and published by Focusrite. A Manufacturing Defect does not include damage caused by post-purchase transportation, storage or careless handling, nor damage caused by misuse.
Whilst this warranty is provided by Focusrite the warranty obligations are fulfilled by the distributor responsible for the country in which you purchased the product.
In the event that you need to contact the distributor regarding a warranty issue, or an out-of-warranty chargeable repair, please visit: focusrite.com/distributors
The distributor will then advise you of the appropriate procedure for resolving the warranty issue. In every case, it will be necessary to provide a copy of the original invoice or store receipt to the distributor. If you cannot provide proof of purchase directly, then you should contact the reseller from whom you purchased the product and attempt to obtain proof of purchase from them.
Please do note that if you purchase a Focusrite product outside your country of residence or business you will not be entitled to ask your local Focusrite distributor to honour this limited warranty, although you may request an out-of-warranty chargeable repair.
This limited warranty is offered solely to products purchased from an Authorised Focusrite Reseller (defined as a reseller who has purchased the product directly from Focusrite Audio Engineering Limited in the UK, or one of its Authorised Distributors outside the UK). This Warranty is in addition to your statutory rights in the country of purchase.
To access optional bundled software, please register your product at: focusrite.com/register
If you are experiencing problems with your Red, we recommend you visit our Support Help Centre at: focusritepro.zendesk.com
You can contact our Customer Support team:
Email: focusriteprosupport@focusrite.com
Phone (UK): +44 (0)1494 836 384
Phone (USA): +1 (310) 450 8494